Refund policy

RETURN POLICY:

U2Cute Creations will accept returns of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a store credit. You must contact us and initiate the return within 14 days of the order date.

 

RETURN PROCESS: 

  1. Initiate a return @u2cutecreations@gmail.com. Type "RETURN" in the subject area.

  2. Customer will be responsible for cost of return shipping. Original shipping costs are non-refundable. 

  3. Items must be in perfect condition to be accepted for return. Never worn, no make-up or deodorant stains. 

  4. Once we receive your return and inspect the item(s), we will issue you a U2Cute Creations' store credit for the purchase amount sent to your order's email address. If the item is does not pass return inspection you will not receive a store credit.

  5. Please allow up to two weeks for your return to be processed.

FINAL SALE RESTRICTIONS:

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

  • Items purchased during a holiday/seasonal sale (including but not limited to Memorial Day Sale, Fourth of July Sale, Christmas, Black Friday)

  • Custom Orders

  • Face Masks 

  • Orders paid with using AfterPay or Sezzle

PLEASE NOTE: ORDERS CANNOT BE CHANGED, MODIFIED, OR CANCELED AFTER CHECKOUT.

DEFECTIVE ITEM PROCESS:

Please inspect your order when you receive it and contact us immediately at "u2cutecreations@gmail.com" if the item(s) are/is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  1. If you have received a defective item, please contact us at U2Cutecreations@gmail.com within 3 DAYS to inform us of the issue. 

  2. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. 

  3. You must include a photo of the damage/defect with your email.

=======================================================

Exceptions / non-returnable items

Face masks cannot be returned.


Exchanges
The fastest way to ensure you get what you want is to return the item that you have. 

  • Please inform us which item you prefer. 
  • You will be responsible for the cost of the return.
  • Once the return is accepted, we will ship out your preferred item if it is the same costs. 
  • If the product requested is more, please forward the difference and your item will be shipped to you.


  You can always contact us with questions at u2cutecreations@gmail.com.